Cancellation and refund policy – training courses

  1. By TD&A Limited

TD&A may cancel any training course (classroom/in house course or online course) at any time for any reason but will endeavour to provide the trainee with at least 7 days’ notice of cancellation.  Any fees paid will be refunded in full to the trainee.  The extent of liability for cancellation of work experience is specifically limited to any training fee paid.

  1. By the Trainee

All cancellations must be notified to TD&A in writing and delivered to TD&A registered address at 189 Marsh Wall South Quay Building, E14 9SH via registered (signed for) delivery (choice of courier is up to the trainee) or in person or via Email at

Where the trainee cancels the course, he/she has enrolled for, TD&A Limited reserves the right to impose cancellation fees as follows:

2.1 Classroom or in-house course

  • Any Classroom course cancelled more than 31 days from the first scheduled training session will incur no charge. Full refund of any fees paid by the Trainee/delegate will be given.
  • If the cancellation is made 21-30 days from the date of the first training session date booked by the trainee, a 35% charge of the overall course fee will be charged and the balance of any deposit will be refunded to the trainee.
  • If the cancellation is made 20 working days or less from the date of the first training session booked by the trainee, a full charge of the training fee will be due.
  • If the cancellation is made after the first training session date after any subsequent training session dates booked (whether attended or not), full charge of the training fee will be due and no refund of any fees paid by the trainee/delegate will be given.

2.2 Online Courses (distance learning)

Under this refund policy, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded. Please note that the right to cancel will not apply after we issued your login detail for online study platform before receiving your cancellation request to us.

If you choose to cancel within this period you will receive a refund of the price within 30 days if you are eligible for refunds.

If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details). 

Once a course has been redeemed, we cannot grant a refund. All refund requests can be sent  or posted to:  TD&A Limited, 189 Marsh Wall, South Quay Building, Level 1, Canary Wharf London, E14 9SH

Course Postpone

Classroom Courses (In house courses);

If you need to postpone your course, you need to make a request 5 working days before the course starting date and it does not cost for you. You are not able to make a request for course postpone less than 5 working days before the course starting date.

Refund procedure

Any refund will take up to 30 days to process.

Long absence and write off

Long absence for the purpose of the work experience training course is a period of 25 working days from the time the trainee attended their latest training session (classroom/in-house courses).

Long absence unless caused by lack of spaces to book a training session or with prior notice to TD&A in writing either by email or post, will result in an automatic cancellation of the work experience by TD&A and no refunds will be due to Trainee. Cancellation notice will be sent to Trainee by TD&A 7 days before the cancellation is affected.