Our values & Client charter

Our values provide a frame work for us in making day to-day decisions on how we provide our products and services to our clients and stakeholders.Here are a few of them:

Love

At TD&A, we believe that Love is the supreme law; “Do unto others what you would have them do unto you” so goes the saying. In practice that means for us that we will to the best of our knowledge and ability conduct our business affairs and transactions with fairness, equity and mutual respect with all concerned.

A commitment to excellence

We are relentlessly in the pursuit of high quality and never ending improvement in the provision and delivery of our services/products to our clients. We are always updating our systems and skill set and making sure that our products and services are of high quality and standards that our clients deserve.

Integrity

We recognise in our Accounting and Finance business that integrity is not optional. There is a Chinese proverb that says that; Honesty is the first chapter of the book of Wisdom. As such, at TD&A, we believe in honest dealings with our clients and stakeholders, this is because we are categorically convinced that, in the long run, honesty stands the test of time.

Knowledge

We believe knowledge is the currency of the 21st century and not just any knowledge but Financial knowledge. The ability to be a smart earner, to budget well, spend wisely, save and have investments is a prerequisite for financial success in any generation.

TD&A champions the course of financial astuteness through its Financial intelligence workshop where participants harness and learn the secrets of the financially successful individuals of our generation.

Partnership

We have a strong conviction that cooperation, mutual respect and honest dealings with our clients and business associates are essential qualities for a sustainable business relationship.

We look at partnership as a symbiotic relationship between TD&A and its clients and stakeholders – It exists to serve the mutual interests of both parties. We believe that, together we are stronger.

TD&A Client Charter 2016

We will measure our success, through our ability to provide solutions and client satisfaction. As mentioned above, It is our desire to build partnerships with our clients and strive to provide objective, independent, innovative and high quality professional service to our clients in the strictest of confidence.

As our client, you are the most important person in our operations, we thank you for providing us with the opportunity to add competitive value to your business.

To give you quality service, we have set ourselves the following standards, and thus, you can expect a consistent level of service from everyone at TD&A.

We will

  • Talk to you at the outset about how we handle your business and the terms of engagement, the cost of accounting and consulting advice and explain the areas where we may be able to help you maximize your profits and save money.

  • Return your telephone calls within 24 hours.

  • Reply to your letters and emails promptly.

  • Keep you informed on a regular basis on the progress of your assignment.

  • See you promptly for appointment(s).

  • Provide you with a friendly, respectful and confidential service.

  • Seek to attract, develop and reward the very best talent (staff) to ensure our business and your business’ future success.

  • Deliver what we promise.

  • Above all we will be understanding and approachable.

  • You have our personal guarantee that we will provide a cost effective, quality and professional service and will endeavour to get it right, first time, every time.

  • If you feel we can improve our service to you, or if you are dissatisfied in anyway, please do not hesitate to contact us & let us know.

Thank you.